How do I make a return?
If you are not satisfied with the purchase, you have an opportunity to change or return it within 14 days after receiving the product. To be eligible for exchange or return, your items must be unused and in the same condition that you received it. It must also be in the original packaging, with all labels, clean and neat.
Here’s how you easily handle your return:
• Fill in the return slip (contact firstname.lastname@example.org if you want us to send it to you).
• Add the return slip to the package.
• Tape the package again and pack it carefully.
• Take your package to any courier of your choice or the local post.
• Here is the address your return should be sent to:
UAB Gumix Group
Zirmunu 70, Vilnius,
NOTE! Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You as the customer has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
Feel free to contact our customer service team if you have any more questions!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What if I receive a wrong item?
If you have received an incorrect item or if the item is not in the expected condition, please contact our customer service through our web form on the customer service page. This must be done within 3 days of receipt of the delivery.
What should I do if I have received a damaged product?
You as a customer are responsible for unpacking and checking that the products in your package are error free within 3 days of receiving them.
If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Submit your error within 3 days to our customer service and we will assist you.